At Trinity Massage Therapy & Wellness Clinic, we strive to provide a tranquil and relaxing experience for every client. In order to maintain fairness and respect for both clients and therapists, we have established the following policies:

1. Cancellation Policy:

● We know life happens and sometimes schedules change. If you need to cancel or reschedule, we kindly ask that you give us at least 12 hours' notice. 

● A $60 cancellation fee will apply if you cancel within 12 hours of your

scheduled appointment.

Exceptions:

We understand that there are circumstances beyond your control, so we offer flexibility in the

following cases:

● Severe weather conditions (e.g., snowstorms, flooding).

● Medical or family emergencies.

● Child care or unexpected childcare issues.

● Personal illness or sudden health concerns.

Please communicate as soon as possible, and we will accommodate these situations without charge.

2. No-Show Policy:

● We respect your time and appreciate you respecting ours. If you do not show up for your appointment without prior notice, a $60 no-show fee will be charged.

Exceptions:

Emergencies and unexpected events are understandable. Please contact us as soon as you can if one of these applies.

3. Late Arrival Policy:

● Arriving on time ensures you receive the full benefit of your session. We recommend arriving 10-15 minutes early. If you're late, your session may be shortened to ensure we remain on schedule for the next client. Full session fees will still apply.

4. Health and Wellness Information:

● Your health is our priority. Please inform us of any conditions, allergies, or injuries that could impact your treatment. This information will be kept confidential and ensure we provide the safest and most effective service.

Your Wellbeing is Our Priority:

We are committed to providing you with a peaceful, relaxing, and healing experience at Trinity Massage Therapy & Wellness Clinic. Thank you for helping us maintain a professional and considerate environment for everyone.